Introduction to Freight Agency
Freight Operations and Documentation
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Freight Booking and Load Management (Including a detailed, step-by-step overview of the entire shipment process from start to finish)
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Booking A Load As A Freight Agent
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Performing Check Calls Efficiently and Professionally
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Freight Tracking and Customer Service
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Documentation and Record-Keeping
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Billing Process for a Freight Agent
Freight Rate Negotiation and Revenue Generation
Sales (How To Find A Customer)
Carrier Relationship Management
Risk Management and Compliance
Financial Management for Freight Agents
Working with an Existing Freight Agency
Professional Development and Networking
Business Ethics and Customer Service
